Cart
0
Brand
What is iCosmétiques?
iCosmétiques has a simple and honest approach to the beauty needs of consumers. You can read more under the Our Story section.
What is the meaning of re-beauty?
iCosmétiques believes in bringing uncompromising values to beauty care and the making of its products, instead of focusing on short-term and superficial gains. We strive to give future-proof products so that true beauty endures forever.
What do you mean by back of pack truth?
The front of a product pack may be good to look at, but it does not provide any useful information. True information is of course on the back of pack. iCosmétiques encourages all consumers to judge a product from the back-of-pack information.
Products
What products are available under iCosmétiques?
We market two broad range of products – the Total Care range that caters to your daily needs for hair, face and body, and the Advance Care serum range that addresses specific hair and skin concern areas.
Are iCosmétiques products safe to use?
All our products are formulated with safe ingredients and the final product undergoes dermatology safety assessment as per nationally and internationally recognised protocols prior to being put up on the website for sale. This is also indicated on our packs with a ‘Dermatologically Tested’ tag. The fragrance in our product complies with IFRA (International Fragrance Association) safety guidelines. Further, we do not use any colour in our products as they have no role in skin or hair care. Additionally, if we analyse the past 50 years of colours use in cosmetics, few colours which were considered safe in the past are no longer considered safe today and are not permitted to be used. We believe the colours that are considered safe and are permitted to be used in cosmetics today may not be permitted to be used in the future as new evidence emerges. Hence the decision to eliminate all colours. We test our products post manufacturing for compliance to specifications and quality parameters before they are cleared for sale. For best results, we recommend you follow the directions of use. If you have any questions about any ingredient or otherwise, please write to us at hello@icosmetiques.com. and we will get back to you.
Are iCosmétiques products 100% natural?
The honest answer is NO. Our products are not 100% natural as it is nearly impossible to formulate a product with 100% natural ingredients. It is also a myth that all natural products are safe. Having said that, we strive to maximise usage of safe, natural and nature-derived ingredients in our products and avoid ingredients that have any safety concerns. That is why we have avoided questionable ingredients such as sulphates (although widely used by the cosmetic industry), phthalates, parabens, silicones, mineral oil and colours.
Are iCosmétiques products suitable for sensitive skin?
We believe all our products are fully safe for sensitive skin types. However, as a measure of abundant caution, we advise people with sensitive skin to test any new product once on a smallpatch of their forearm before regular use.
Are iCosmétiques products vegan/vegetarian?
Yes. Our products are 100% vegan and vegetarian.
Are iCosmétiques products suitable for children?
Yes. We avoid use of any ingredient that is remotely questionable, and therefore, our products are suitable for children above 6 years. However, for children below 6 years, we recommend you use products specially formulated for babies.
What is discovery pack?
Our Discovery Pack includes products from the Total Care range in sample sizes, allowing you to try our products and see the results for yourself before purchasing them in full sizes. It includes the following products:
iCosmétiques Total Care Shampoo
iCosmétiques Total Care Conditioner
iCosmétiques Total Care Body Wash
iCosmétiques Total Care Body Lotion
iCosmétiques Total Care Day Cream
iCosmétiques Total Care Night Cream
Orders
Do I need to create an Account on iCosmétiques.com to place an order?
No. You can place an order on iCosmétiques.com without registering.
Are iCosmétiques products available in retail outlets?
No. One benefit of buying from our platform is that you always get genuine products with the highest possible shelf-life.
What are the different ways I can order iCosmétiques products?
In addition to iCosmétiques.com, you can place your order on Amazon, Flipkart, Nykaa and JioMart.
How do I place an order?
Ordering on icosmetiques.com is simple. Select the items you want & add them to your cart. Enter your mobile number, confirm the shipping address and proceed to payment.
Can I change my order?
Once the order is placed, it is not possible to make any changes to the same.
Do I get an invoice for orders I place?
We provide a detailed invoice with each of your order along with a shipment box.
Can I change my order once it has been placed?
It is not possible to make any changes to the order once placed.
Can I cancel my order?
Orders once placed cannot be cancelled. To return any items that are damaged or not as per your original order, please inform customer service via email to hello@icosmetiques.com within48 hours of the delivery along with the images of the delivered product.
I want to place bulk orders or need some specific products, whom do I contact?
You can write to us on hello@icosmetiques.com for bulk orders and we will assist you with the information based on your requirements.
Do you accept international orders?
No, you cannot place international orders on the icosmetiques.com. Please email on hello@icosmetiques.com for any requirements outside India.
Offer Related
Do you offer discounts & promotions?
No, we do not offer additional discounts and promotions. However, in case of an ongoing offer marketed on icosmetiques.com, it will be auto applied during check-out.
Shipping
How soon after I place my order, are my products shipped?
Orders received before 12:00 noon are dispatched on the same day whereas orders received after 12:00 pm are dispatched on the next working day. In rare cases, it may take a little longer to ship your order. The estimated delivery time is 3-5 days but may be longer due to product availability and courier partner’s delivery time & location.
Can I place the order online and pick up my order from a Store nearest to me?
No. All orders placed online are sent directly to the shipping address mentioned while placing the order.
How do I track my order once it is placed?
You will receive your order confirmation via SMS on your mobile number. Once your order is shipped you will receive another SMS on your mobile number with the tracking details.
Which courier agency you use for deliveries?
To ensure that your order reaches you in the fastest time possible, and in good condition, we only ship through reputed courier agencies. It is not possible to name a specific courier partner as we use multiple courier partners based on your location.
Which all locations do icosmetiques.com deliver?
We deliver across the country to most pin codes. Please check the delivery to your pin code prior to placing an order.
Will I have to pay shipping charges on every purchase?
No. Currently we do not charge for shipping.
What if I'm not home to receive my order?
Our delivery courier partner generally makes 3 attempts to deliver the products. They also leave a note for a call back in case the door is unanswered. The courier partner may leave an intimation for you or may call you to check for a convenient time to deliver in case you are not at home. Please contact the courier company at the earliest and give them a delivery time that suits you best.
Payments
What are the payment options that I can avail of while placing an order?
The following payment options are available and enabled on icosmetiques.com:
Credit/Debit Cards
Net Banking
UPI/Wallet
Cash on Delivery
Which credit/ debit cards does icosmetiques.com support?
We accept all Credit and Debit cards as payments are accepted through certified third-party payment gateways.
How do I know that my credit/ debit card payment is safe?
We do not store any Credit card or Debit card information. This information is taken directly by the certified third-party payment gateway who is authorized and is compliant with the regulations and requirements of various banks and government institutions. Also, these payment gateways are certified for all security aspects. Transactions on the website are protected by SSL(Secure Sockets Layer) and Secure Data Encryption. This is an assurance that we follow the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.
What do I do if my payment fails?
In case of a payment failure, please retry and ensure the information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) & that your internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally credited back to your bank account within 7 business days. You can write to us on hello@icosmetiques.com with your order number for any clarification.
What is the procedure for payment by Net Banking?
Yes, you can pay via net banking. You select the net banking option on the payment gateway on the checkout page followed by the bank you wish to pay from and make the payment.
Can I pay Cash on Delivery?
Yes.
Returns and Refunds
What is the exchange policy?
Once products are delivered to you as per the original order, there is no refund or exchange possible. However, in case there is a manufacturing defect, then the product will be replaced. Please contact us on hello@icosmetiques.com. within 48 hours of the product being delivered to you.
What if products ordered by me are out of stock?
All products shown on icosmetiques.com are in stock. In an exceptional case where the product ordered by you goes out of stock, the same will be communicated to you within 48 hours and are fund will be processed immediately.
When and how will I get my refund in case of product return?
Refunds are credited to the same payment instrument which was used at the time of making the order payment. Once iCosmétiques has processed the refund, you will receive an SMS intimation about it. The refund is generally credited within 7-10 days. iCosmétiques does not have influence on the timelines as it is processed by the third-party payment gateway.
What is the maximum quantity and amount that I can order?
The total number of items in a single order is limited to 10 products for delivery and payment security reasons.
Can I use foreign credit cards?
Yes. We accept most international credit cards. You can confirm this on the payments page before going ahead with the payment.
Can I pay Cash on Delivery?
Yes.
Marketing and Collaboration
How can I collaborate with iCosmétiques?
In case of business enquiries or questions related to marketing and collaboration with the brand, you can reach out to us on hello@icosmetiques.com.